Job description
Paxus is currently seeking an experienced ICT Customer Service Support Officer to join a long term contract with our Federal Government client in Canberra.
- Must hold a current NV1 with the ability to obtain NV2
- Flexible hours
- Full time on site in Canberra office only
- April 2024 Start
Responsibilities
- You willl be the main point of contract for receiving and handling requests for support, respond to a broad range of service requests for support by providing information to fulfil requests or enable resolution.
- You will provide first line investigation and diagnosis and promptly allocate unresolved issues as appropriate and assist with the development of standards, and applies these to track, monitor, report, resolve or escalate issues.
- Respond to customer inquiries via phone, email, or chat in a professional and timely manner.
- Diagnose and troubleshoot technical issues related to hardware, software, and network connectivity.
- Provide step-by-step guidance to customers on resolving technical problems.
- Collaborate with our technical support team to escalate and prioritize complex issues.
- Maintain accurate records of customer interactions, issues, and resolutions in our CRM system.
Required Skills and Experience
- Proven experience in customer service or technical support.
- Strong knowledge of information and communication technology.
- Strong attention to detail and organisation.
- Ability to work well under pressure and meet deadlines.
- Proficiency in using CRM software and other customer support tools.
- Team player with a positive attitude and a strong commitment to customer satisfaction.
- Current NV1 clearance or higher
Ref: 263879
To be considered for the role click the 'apply' button or for more information about this and other opportunities please contact Antonia Levantis on 02 61519211 or email: [email protected] and quote the above job reference number.
Paxus values diversity and welcomes applications from Indigenous Australians, people from diverse cultural and linguistic backgrounds and people living with a disability. If you require an adjustment to the recruitment process please contact me on the above contact details.
