Informatica Support Role

Posted 25 August 2021
LocationSydney, New South Wales, Australia
Job type Contract
DisciplineIT General

Job description

If you are based in Sydney and have more then 3+ years experience in ETL and informatica, this is the support role for you!

Whats in it for you?

  • Amazing set of clients!

  • Work with a world renown consultancy firm

  • A competitive salary!

What we are looking for?

  • Experience with Informatica ETL Production Support.

  • Communicate with stakeholders in case of delays or SLA breaches.

  • Maintain and own defect management and incident resolution process.

  • Resolve defects within the defined service levels.

  • Manage and own application Defects and incident life cycle, and drive those to permanent resolutions, implement preventive measures to avoid repetitive issues.

  • Debug, troubleshoot, root cause analysis and resolve issues within SLA.

  • Resolve complex defects with long term fixes following best practices and collaborate with dev team for solution review of complex defects and incident resolution.

  • Follow up with third party vendors for issue resolution and prevention, if required.

  • Perform weekly incident/bug review meetings with application team.

  • Responsible for 24 x 7 production system support, including off hours and weekend 'on call' production support responsibilities.

  • Daily spot check of system health.

  • Manage and own application release process.

  • Follow change control and continues integration process for changes to production system, owning all changes made to production system.

  • Responsible for continued system improvements to help reduce tech debt costs.

  • Perform custom, ad-hoc data analysis and reporting based on stakeholder requests within SLA.

  • Support weekly and monthly customer report processing.

  • Conduct regular presentations to team/stakeholders.

To be considered for the role click the 'apply' button or for more information about this and other opportunities please contact Shivali Sethi on 02 9464 5835 or email: and quote the above job reference number.

Paxus values diversity and welcomes applications from Indigenous Australians, people from diverse cultural and linguistic backgrounds and people living with a disability. If you require an adjustment to the recruitment process please contact me on the above contact details.