Job description
Throughout your time in this role, you will solidify and expand upon your existing areas of expertise, gaining valuable experience across a wide variety of products and services that will no doubt assist you as you further your IT Career. With our close team of passionate and highly skilled engineers, you can expect a fun, friendly working environment. This is the perfect opportunity to take your career to the next level.
Duties and Responsibilities:
- Answer Support calls received from clients
- Provide remote support to a variety of customer environments
- Escalate support requests as necessary
- Provide technical support on site when required.
- Windows Desktop and Microsoft application support
- Support Microsoft Active Directory and Exchange environments
- Support remote desktop services and VMWare platforms
- Provide technical support on site when required.
- Escalate support requests as necessary
- Provide remote support to a variety of customer environments
- Windows Desktop and Microsoft application support
- Support Microsoft Active Directory and Exchange environments
- Support remote desktop services and VMWare platforms
- Provide onsite technical support when needed
- Assist Level 1 staff as required
About You
- Interpersonal skills: Excellent written and verbal communication skills, active listening and customer-care.
- Has an approachable and relatable manner.
- Ability to multi-task and adapt to changes quickly.
- Service awareness of an organisation's key IT services for which support is being provided.
- Attention to detail.
- Self-motivated with the ability to work in a fast moving environment.
- Has an ability to prioritise requests based on their urgency and knows when to escalate an issue.
Technical Skills You Will Need
- Previous experience in ICT support across multiple disciplines including desktop, network, telephony, printers, etc.
- Advanced knowledge of Windows Server, Microsoft Exchange, and O365 applications
- Strong networking and virtualisation skills
- Good knowledge of security, storage and backup systems
- A logical thinker with strong diagnostic and problem-solving skills
To be considered for the role click the 'apply' button or for more information about this and other opportunities please contact Yash Kumar Jain on 03 8680 4235 or email: [email protected] and quote the above job reference number.
Paxus values diversity and welcomes applications from Indigenous Australians, people from diverse cultural and linguistic backgrounds and people living with a disability. If you require an adjustment to the recruitment process please contact me on the above contact details.
