Personalisation Manager

Posted 17 June 2022
Job type Permanent

Job description

The Role:

You will be developing and executing the personalisation program (developing, integrating and exploring new ways to personalise web, app and digital experiences) through use case development and scaled roll-out.

  • Develop the strategic roadmap and set milestones for personalisation delivery
  • Define the capabilities required and onboard team members
  • Responsible for development, prioritisation and implementation of personalisation use cases to deliver business requirements and realise benefits
  • Work with key stakeholders in digital, marketing, technology and partners as required to scope, develop and deliver appropriate fit for purpose strategies and solutions
  • Establish, coordinate and produce governance forum documentation, including portfolio or program progress updates

Key Experience:

  • 8+ years of relevant marketing, digital experience within retail/ecommerce industry or management consulting experience
  • Previous experience in leading a cross-functional team to deliver a multi-channel customer personalisation program
  • Track record in leading and successfully delivering complex cross-functional projects, and working closely with project sponsors and business leaders to drive outcomes and meet objectives
  • A deep understanding of the retail landscape, and experience working and leading in a rapidly-evolving, multichannel customer-centric environment
  • A passion for consumers with a demonstrated experience utilising consumer research and data to drive actionable insights to inform marketing strategy and improve the customer experience
  • Experience in developing and leading teams and building talent

The Benefits:

  • Great career opportunities
  • Fantastic staff discounts
  • Flexible work arrangements

To be considered for the role click the 'apply' button or for more information about this and other opportunities please
contact Gem Nguyen on (03) 8680 4312 or email and quote the above job reference number.

Paxus values diversity and welcomes applications from Indigenous Australians, people from diverse cultural and linguistic
backgrounds and people living with a disability. If you require an adjustment to the recruitment process please contact me on the above contact details.