Senior Helpdesk Support

Posted 16 June 2022
SalaryAU$70000 - AU$80000 per annum
LocationSydney CBD
Job type Permanent
DisciplineIT General

Job description

About the company

Our client is a not for profit organisation in the entertainment industry where all the employees work towards providing a great product for the benefit of their members - not to make a profit ! They truly are a great place to work.

About the role

This role is part of their Infrastructure team where you will be a Senior Help desk / Support Analyst providing L2 & L3 support and will involve managing day to day issues via ticketing system at a senior level, providing network & infrastructure support to the organisation and resolving more technical issues escalated from the Help desk Analysts.

This role has been created due to growth in the requirements of the organisations as well as internal promotions so if you're looking for a role that can provide you with a supportive environment to develop your career, this can offer you that opportunity !

To be considered for this role, you will need to have the following skills and experience:

  • At least 2 year's experience in a commercial environment in a similar role mainly L2 and L3 support.
  • Very strong Windows support experience - ideally including Windows Servers.
  • Basic to intermediate knowledge and experience of Network technologies would help - ideally the newer techs like Aruba would be beneficial but any network tech acceptable.
  • Any experience working with Backup Systems (Comm vault ideally, but Veeam also acceptable) - knowledge of how to do restores and experience working with vendors to raise tickets highly regarded.
  • Experience in managing virtual environments - VMWare skills highly regarded
  • Experience providing troubleshooting for issues and outages and ensure security through access controls, backups and firewalls.
  • Excellent communication skills.


  • Supportive and diverse workplace culture
  • Professional Team Environment
  • Career progression

Job Reference # 256719

To be considered for the role click the 'apply' button or for more information about this and other opportunities please contact Aditi Yadav on 02 9464 5530 or email: and quote the above job reference number.

Paxus values diversity and welcomes applications from Indigenous Australians, people from diverse cultural and linguistic backgrounds and people living with a disability. If you require an adjustment to the recruitment process please contact me on the above contact details.