Senior IT Desktop Specialist

Job details

Posted
16 September 2024
Salary
AU$60 - AU$100 per hour
Location
Adelaide CBD
Job type
Contract
Discipline
Cloud + Infrastructure
Reference
266982

Job description

  • Multiple contract roles
  • 12 month initial contract
  • Onsite - Roseworthy SA
  • Must have Australian Working Rights
  • Adelaide based

The role:

  • Provide Level 2 in-depth IT end user technical support and advice support to staff including VIP executives, and students on the usage of desktop and AV equipment.
  • Escalate to Level 3 support as required.
  • Provide technical guidance for staff as required in resolving incidents with hardware, software and devices as required.
  • Keep customers regularly updated as to the progress of their incident or request in ServiceNow and escalate matters as required.
  • Follow all ITDS processes and procedures for work performed ensuring compliance.
  • Provide technical support necessary to ensure that a high standard of customer service is delivered.
  • Maintain a professional demeanour and calm outlook when dealing with other members of the community.
  • Provide operational support and maintenance for desktop and AV equipment.
  • Provide training, advice and support in the use of AV Conference facilities to stakeholders.
  • Identify regularly occurring problems and implement permanent solutions.

To be considered for the role click the 'apply' button or for more information about this and other opportunities please contact Gizaille Shaheen on 03 86804305 or email: [email protected] and quote the above job reference number.