Service Desk Analyst (level 1.5) X 2

Job details

08 July 2024
Job type
IT General

Job description

Job Description:

This large global organisation is seeking a highly motivated and detail-oriented Service Desk Analyst to join their dynamic team. The Service Desk Analyst will be the first point of contact for IT-related inquiries and issues, providing exceptional customer service and technical support to ensure the efficient operation of our clients' IT systems. This role involves diagnosing, troubleshooting, and resolving technical issues, as well as escalating more complex problems to the appropriate teams.

Key Skills and Experience:

  • Minimum 1-2 years' experience in a level 1 IT Service Desk and/or Help desk environment.
  • Experience working with ticketing systems such as: Service Now (SNOW), Remedy BMC, Heat etc.
  • Experience with providing support for MS Office tools and services
  • Experience with using telephony systems.
  • Acute problem-solving skills.

Job number: 266290

To be considered for the role click the 'apply' button or for more information about this and other opportunities please contact Anna Reyes on + 617 3709 7456 or email [email protected] and quote the above job reference number.

Paxus values diversity and welcomes applications from Indigenous Australians, people from diverse cultural and linguistic backgrounds and people living with a disability. If you require an adjustment to the recruitment process, including the application form in an alternate format, please contact me on the above contact details.