Service Desk Officer

Job details

24 May 2024
Job type
IT General

Job description

Are you ready to light up your career with one of Australia's leading energy providers? Our client is on the lookout for a dynamic and dedicated Service Desk Officer to become the shining star of their support team.

Essential Criteria:

  • Completed a Microsoft or CompTIA Certification, or have demonstrated experience in Information Technology, or related disciplines
  • Demonstrated experience in working in an IT Support Function and providing subject matter expertise
  • Knowledge of Service Desk system and IT Tools.
  • Demonstrated knowledge and experience in resolving problems with PC systems, peripherals, desktop operating systems and common desktop application products such as MS Office, Internet Explorer and email and/or experience with deployment and configuration scripts on a Microsoft platform and with deploying software installation packages using scripts and packaging tools.
  • Understanding of IT service principles and service levels.
  • Demonstrates high level effective communication, teamwork, stakeholder management & customer service to ensure job requirements are achieved.
  • Proven ability to work as a member of a high-performing, motivated and proactive team to meet agreed targets and objectives.
  • Is customer centric and future orientated in analysis, thought and action. Uses customer insights to continually improve our Digital Products and Services and build value.
  • Demonstrated experience in establishing or updating work instructions / processes to maintain relevancy, improve data accuracy and facilitate the training of others in the team.
  • Demonstrated experience to work consultatively within and across teams as well as individually to meet objectives.
  • Strong aptitude for adapting to emerging technologies in a fast-paced and ever-evolving environment

Job number: 265867

To be considered for the role click the 'apply' button or for more information about this and other opportunities please contact Anna Reyes on + 617 3709 7456 or email [email protected] and quote the above job reference number.

Paxus values diversity and welcomes applications from Indigenous Australians, people from diverse cultural and linguistic backgrounds and people living with a disability. If you require an adjustment to the recruitment process, including the application form in an alternate format, please contact me on the above contact details.