Service Desk Officer

Are you ready to light up your career with one of Australia's leading energy providers? Our client is on the lookout for a dynamic and dedicated Service Desk Officer to become the shining star of their support team.

Essential Criteria:

• Completed a Microsoft or CompTIA Certification, or have demonstrated experience in Information Technology, or related disciplines
• Demonstrated experience in working in an IT Support Function and providing subject matter expertise
• Knowledge of Service Desk system and IT Tools.
• Demonstrated knowledge and experience in resolving problems with PC systems, peripherals, desktop operating systems and common desktop application products such as MS Office, Internet Explorer and email and/or experience with deployment and configuration scripts on a Microsoft platform and with deploying software installation packages using scripts and packaging tools.
• Understanding of IT service principles and service levels.
• Demonstrates high level effective communication, teamwork, stakeholder management & customer service to ensure job requirements are achieved.
• Proven ability to work as a member of a high-performing, motivated and proactive team to meet agreed targets and objectives.
• Is customer centric and future orientated in analysis, thought and action. Uses customer insights to continually improve our Digital Products and Services and build value.
• Demonstrated experience in establishing or updating work instructions / processes to maintain relevancy, improve data accuracy and facilitate the training of others in the team.
• Demonstrated experience to work consultatively within and across teams as well as individually to meet objectives.
• Strong aptitude for adapting to emerging technologies in a fast-paced and ever-evolving environment

Job number: 265867

To be considered for the role click the 'apply' button or for more information about this and other opportunities please contact Anna Reyes on + 617 3709 7456 or email [email protected] and quote the above job reference number.

Paxus values diversity and welcomes applications from Indigenous Australians, people from diverse cultural and linguistic backgrounds and people living with a disability. If you require an adjustment to the recruitment process, including the application form in an alternate format, please contact me on the above contact details.