Service Now Technical Consultants

Posted 21 January 2024
LocationAustralian Capital Territory
Job type Permanent
DisciplineIT General

Job description

🚀 Exciting Opportunity in Canberra - Technical Consultant - ITSM/ServiceNow 🚀

Are you a dynamic IT professional with a passion for ServiceNow and ITIL service management? We're seeking a talented Technical Consultant to join our team in Canberra!

What You'll Work On:

  • Proactive engagement and communication with key project stakeholders 🤝
  • Coaching and mentoring junior ITSM staff 👥
  • Identifying, clarifying, defining, and documenting business requirement specifications 📋
  • Maintaining current knowledge of ServiceNow Platform features and functionality 🛠️
  • Participating in Agile SCRUM Method software development sprints 🔄
  • Implementation, administration, and support of ServiceNow 🌐
  • Configuring ServiceNow applications, workflows, reports, dashboards, and portals 📊
  • Configuring APIs, connectors, web service applications, data transformation, and MID servers 💻
  • Participating in system go-live activities and early life support 🚀
  • Identifying, documenting, and communicating "Lessons Learned" during all engagements 📚

About Your Experience and Skills:

  • ITIL V3 or V4 foundation or proven comprehension of ITIL principles 📘
  • Technical root cause analysis experience within incident and problem management 🔍
  • Continuous improvement in business and system processes 🔄
  • ServiceNow certification (CSA, ITSM Implementer) 🏆
  • Desired exposure in IT emergency event situations, Linux OS scripting, Prince2, and Agile methodologies 🚨🐧🤖


  • Australian Citizens with a current NV1 clearance minimum 🇦🇺
  • Ability to obtain and maintain an Australian Government NV2 security clearance 🔐

What We Offer:

  • 16 weeks paid parental leave for both primary and secondary carers 🍼
  • 15 days per year dedicated to professional development 📚
  • $4200 toolkit allowance renewed every 2 years 🧰
  • Up to $10,000 annual bonus 💰
  • Free mobile phone and plan 📱
  • Bonus day off per year ğŸŽ‰
  • Purchased Annual Leave scheme 🏖️
  • Work-life integration and workplace flexibility ⚖️🏠

Join us on this exciting journey! If you're passionate about ITSM and ServiceNow, apply now and be part of a team that values your skills and development. 🚀🌐🔧 #ITJobs #ServiceNow #TechConsultant #CanberraOpportunity

To be considered for the role click the 'apply' button or for more information about this and other opportunities please contact Yash Jain on 03 8680 4238 or email [email protected] and quote the above job reference number.

Paxus values diversity and welcomes applications from Indigenous Australians, people from diverse cultural and linguistic backgrounds and people living with a disability. If you require an adjustment to the recruitment process please contact me on the above contact details.