Service Operations Coordinator

Posted 16 December 2021
SalaryLong term contract
LocationCanberra
Job type Contract
DisciplineIT General
Reference200205783_1639631853

Job description

As a Service Operations Coordinator you will work to the Service Delivery Manager and Project Management team to ensure that all customer requests are assigned, managed, and monitored for an effective outcome.

12 month contract with 12 month extension option.


Responsibilities:

  • Under guidance from the Service Delivery Manager, ensure the effective end user support and sustainment of Service Operations.
  • Under guidance from the Service Delivery Manager, liaising with both internal and external stakeholders.
  • Ability to provide rostered on-call support after hours to support key systems and services supported by the team.

Essential criteria

  • ITIL V3 Foundation (minimum).
  • Experience working in an ITIL Service Operations role.
  • Ability to provide rostered on-call support after hours.
  • Strong stakeholder engagement and communication skills, both written and verbal.

AGSVA NV1 CLEARANCE MANDATORY

REF: 200205783

To be considered for the role click the 'apply' button or for more information about this and other opportunities please contact Kate Tomlinson on 02 61519214 or email: ktomlinson@paxus.com.au and quote the above job reference number.

Paxus values diversity and welcomes applications from Indigenous Australians, people from diverse cultural and linguistic backgrounds and people living with a disability. If you require an adjustment to the recruitment process please contact me on the above contact details.