Job description
Helpdesk Support Officer - Level 1
Contract Role | Brisbane CBD | On-site Start Required
We're currently seeking a motivated Level 1 Helpdesk Support Officer to join a large-scale ICT team supporting staff across Queensland. This role acts as the first point of contact for technical issues and service requests across a range of systems, software, and hardware platforms used within education and corporate environments.
Key Responsibilities:
- Provide Level 1 technical support by receiving, logging, and resolving service requests in line with standard procedures
- Respond to basic support queries and escalate more complex issues as needed
- Perform initial problem analysis and educate users where appropriate to reduce repeat calls
- Contribute to the team's knowledge base by documenting known issues and solutions
- Keep users informed on progress and follow up where needed
- Maintain accurate records of all requests and interactions using internal systems
- Support the rollout and success of IT Service Centre projects
- Manage your own workload to deliver timely and quality service
- Collaborate within a team environment and contribute to process improvement
What We're Looking For:
- Sound general IT knowledge including experience with Microsoft Office, Active Directory, and basic hardware/software troubleshooting
- Strong interpersonal and customer service skills
- Ability to work both independently and as part of a fast-paced team
- Analytical skills to diagnose and resolve basic IT issues effectively
- Good written and verbal communication with a professional and approachable manner
Desirable Skills:
- Previous helpdesk or service desk experience
- Familiarity with ticketing systems and ITIL-based support environments
Role Benefits:
- Supportive and collaborative team culture
- Flexible work arrangements available after initial induction period
- Ongoing training and development opportunities
- Large-scale environment offering exposure to a variety of systems and users
Other Details:
- Must be available to work full-time business hours, Monday to Friday
- On-site work required for the first two weeks; hybrid options available afterwards upon approval
- Successful candidates will need to undergo a clear criminal history check prior to commencement
If you're looking to build your IT support career in a structured, team-focused environment with great long-term potential, we'd love to hear from you.
To be considered for the role click the 'apply' button or for more information about this and other opportunities please contact Nayana Lahoti on 07 3339 5616 or email: [email protected] and quote the above job reference number.
Paxus values diversity and welcomes applications from Indigenous Australians, people from diverse cultural and linguistic backgrounds and people living with a disability. If you require an adjustment to the recruitment process, including the application form in an alternate format, please contact me on the above contact details.
