Job description
Our client, a leading Australian retail enterprise, is seeking an experienced Service Analyst to join their dynamic IT team. This role offers a unique opportunity to take full ownership of infrastructure service management support - combining service analysis, financial insight, and business engagement to drive operational efficiency and cost transparency across a complex IT environment.
You will play a key role in shaping the strategic direction of IT infrastructure services by managing budgets, optimising licensing, supporting business cases, and aligning services with organisational needs. The ideal candidate will come from a telecommunications or network infrastructure background and bring strong experience in financial management (Opex/Capex), ideally from within a PMO or Project Coordinator context.
Key Responsibilities:
Collaborate with stakeholders to gather business requirements for new or enhanced IT infrastructure services.
Translate business needs into actionable service and product specifications in partnership with Product Owners.
Own the budgeting process for infrastructure services, including forecasting, tracking, and financial reporting.
Manage strategic asset planning and lifecycle cost optimisation.
Analyse licensing agreements and vendor spend to identify cost-saving opportunities and contractual compliance.
Conduct benchmarking and pricing analysis to ensure competitive service costs and value delivery.
Align service initiatives with Annual Operating Plans (AOP), ensuring prioritisation and budgetary alignment.
To be successful, you will have:
A background in telecommunications or network connectivity, with a solid understanding of infrastructure services.
Prior experience in a Project Coordinator or PMO role, with demonstrated exposure to financial management (Opex/Capex).
Proven ability to work across multiple business units and technical teams to drive service outcomes.
Strong analytical skills with the ability to conduct cost-benefit analysis and support investment decisions.
Familiarity with IT service delivery frameworks (e.g., ITIL) and enterprise IT environments.
Working Arrangements:
Hybrid work model: 2 days per week onsite in the Sydney office, increasing to 3 days from October 2025.
Flexible hours and a collaborative, high-performing team environment.
To be considered for the role click the 'apply' button or for more information about this and other opportunities please contact Jennifer Bohm on 02 9464 5518 or email: [email protected] and quote the above job reference number.
Paxus values diversity and welcomes applications from Indigenous Australians, people from diverse cultural and linguistic backgrounds and people living with a disability. If you require an adjustment to the recruitment process, including the application form in an alternate format, please contact me on the above contact details.
